ACCEPTABLE USE POLICY

This Acceptable Use Policy ("AUP") governs the use of services provided by Spruceline LLC.

It applies to Spruceline artificial intelligence agents, calling systems, websites, hosting, software, automations, integrations, training resources, and related services.

Customers are responsible for the activity performed through systems configured for them.

1. Lawful Use

Spruceline services may only be used for lawful purposes.

Customers may not use Spruceline to engage in, facilitate, encourage, or materially assist unlawful activity.

2. AI Calling and Messaging

Customers may not use Spruceline AI agents to conduct calls or send communications when doing so would violate applicable telecommunications, telemarketing, privacy, or consumer-protection laws.

This includes unlawful:

• Robocalling

• Telemarketing

• Artificial or prerecorded voice calling

• Cold calling

• Text-message marketing

• Do Not Call violations

• Caller ID manipulation

• Failure to honor opt-outs

• Calling without legally required consent

Customers are responsible for determining whether prior consent or another legal basis is required before contacting a person.

3. Do Not Call and Opt-Out Requests

Customers must honor legally valid requests from individuals who ask not to receive future communications.

Customers may not intentionally configure Spruceline systems to:

• Ignore opt-out requests

• Circumvent Do Not Call requirements

• Repeatedly contact individuals who have revoked consent

• Hide required opt-out mechanisms

4. Deceptive AI Use and Impersonation

Customers may not use Spruceline AI systems to fraudulently impersonate another person or organization.

Customers may not intentionally use AI to deceive individuals regarding:

• The identity of the business contacting them

• The purpose of a communication

• Material terms of an offer

• Prices or fees

• The existence of a human representative

• A person's identity or authorization

Where disclosure that a caller is automated or AI-generated is legally required, the customer must ensure that the required disclosure is made.

5. Voice Cloning

Customers may not clone, imitate, reproduce, or deploy another person's voice without authorization where authorization is required.

Spruceline may request evidence of authorization before enabling certain voice-cloning functionality.

6. Call Recording and Transcription

Customers may not record or transcribe communications through Spruceline in violation of applicable consent or notice requirements.

Customers are responsible for determining which recording laws apply to their operations and callers.

7. Spam and Harassment

Spruceline services may not be used to:

• Send spam

• Conduct abusive communications

• Threaten individuals

• Harass individuals

• Repeatedly contact someone after a valid opt-out

• Intentionally overwhelm telephone networks or communications systems

8. Fraud

Customers may not use Spruceline for:

• Phishing

• Financial fraud

• Identity theft

• False payment requests

• Fake invoices

• Credential theft

• Fraudulent fundraising

• Misleading investment solicitations

• Other deceptive schemes

9. Illegal or Harmful Content

Customers may not knowingly use Spruceline infrastructure to host, distribute, or facilitate content that:

• Violates applicable law

• Infringes intellectual property rights

• Contains malicious software

• Facilitates fraud

• Exploits children

• Threatens serious physical harm

• Facilitates unauthorized system access

10. Cybersecurity Abuse

Customers may not use Spruceline systems to:

• Distribute malware

• Conduct denial-of-service attacks

• Steal passwords

• Circumvent security measures

• Exploit systems without authorization

• Probe third-party systems without permission

• Interfere with Spruceline infrastructure

11. High-Risk Uses

Unless Spruceline specifically agrees in writing and appropriate safeguards are implemented, customers may not rely on Spruceline AI agents as the sole decision-maker for consequential decisions involving:

• Medical treatment

• Emergency response

• Legal rights

• Credit

• Lending

• Insurance eligibility

• Employment eligibility

• Housing eligibility

• Financial transactions

• Other decisions that may materially affect an individual's health, safety, legal rights, or access to essential opportunities

12. Healthcare and Sensitive Information

Customers operating in regulated industries must notify Spruceline before using the service to process information subject to specialized legal requirements.

This may include:

• Protected health information

• Financial account information

• Government identifiers

• Highly sensitive personal information

• Information subject to industry-specific regulation

Use of Spruceline does not by itself make the customer's operations compliant with any particular law.

Additional agreements, configurations, or service limitations may be required.

13. Websites

Customers may not use websites hosted or developed through Spruceline to intentionally distribute unlawful content, malware, fraudulent offers, stolen content, or materials that violate third-party rights.

Customers are responsible for the legality and accuracy of their business claims, advertisements, testimonials, pricing, products, and services.

14. Resale and Unauthorized Access

Customers may not:

• Attempt to access another customer's systems

• Circumvent usage limitations

• Resell Spruceline infrastructure without authorization

• Copy proprietary Spruceline systems for unauthorized commercial use

• Reverse engineer protected Spruceline systems except where such restriction is prohibited by law

15. Training Materials

Spruceline training services are intended to help users understand and implement AI responsibly.

Customers may not use training resources to intentionally facilitate unlawful, fraudulent, abusive, or malicious activities.

16. Enforcement

If Spruceline reasonably believes this policy has been violated, we may:

• Request additional information

• Require corrective action

• Restrict functionality

• Suspend a service

• Disable a campaign

• Terminate services

• Preserve information where legally appropriate

• Cooperate with lawful government requests where required

Where practical and appropriate, Spruceline may provide notice and an opportunity to correct a violation before termination.

Immediate action may be taken where necessary to prevent fraud, security incidents, unlawful communications, serious harm, or significant legal risk.

17. Reporting Abuse

Suspected misuse of Spruceline services may be reported to:

contact@spruceline.com

18. Changes

Spruceline may update this Acceptable Use Policy as its services, technologies, and legal obligations evolve.

19. Contact

Spruceline LLC
66 Garth Road
Suite 1 PMB 2008
Scarsdale, NY 10583
United States

Email: contact@spruceline.com